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Air Concepts: Customer Service

The following information was provided by Air Concepts


JOB SUMMARY:

The position of a customer relations representative is to respond and assist in the resolution of customer concerns with exceptional customer service reflective of Hiller’s values by ensuring that the first interaction with the customer exceeds their expectations in terms of service quality.


JOB DUTIES:

  • Respond to incoming customer complaint calls with curtesy.

  • Assist in the investigation of the complaint and provide a response to the customer complaint.

  • Maintain complete, accurate and updated information in the customer database regarding customer concerns.

  • Follow the ”Complaint Procedure” for quality and efficient responses to customers.

  • Resolve all customer concerns by the end of the daily shift.

  • Keep up to date with current issues regarding concerns and resolutions.

  • Respond promptly and provide a response to address the customer’s complaint.

  • Perform other duties as assigned.


REQUIREMENTS:

  • High School diploma or GED required.

  • Positive Team attitude

  • Good Communication Skills

  • Able so sit at desk for up to 8 hours.

  • Prior call center experience preferred.

  • Basic computer skills including Word, Excel, and any other software used by the company.

  • Must be willing to work a flexible schedule (including weekends)


BENEFITS (FULL TIME EMPLOYEES):

  • Competitive Pay Starting $17.50-$27.50 BOE.

  • ½ Paid Medical, Dental & Vision Insurance

  • 6% 401k Matching

  • Paid Training

  • Tool

  • Direct Deposit

  • Biweekly Paychecks


*EEOC Compliance Employer*

All qualified candidates are required to undergo a pre-employment drug screen, MVR and background check


TO APPLY:

For Consideration, Please Send resume to: Info@airconcepts.com Attn: Hiring Manage


Air Concepts-CSR-posting _ Customer Service
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This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.


The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.

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