The following information was provided by Bella Phytologic
RATE OF PAY: $45,000.00 annually (or as per the role)
POSITION: As a Customer Service Representative, the individual will serve as the first point of contact for customers, delivering exceptional support and ensuring a positive experience with the brand. They will handle inquiries, resolve issues, and provide product knowledge across various communication channels, including phone, email, live chat, social media, and Amazon follow-ups.
RESPONSIBILITIES
Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media platforms.
Issue Resolution: Resolve customer issues efficiently, ensuring a high level of satisfaction.
Product Knowledge: Provide detailed product information and recommendations to customers.
Order Management: Process orders, returns, and exchanges accurately and efficiently.
Record Keeping: Maintain customer records by updating account information.
Follow-Up: Follow up with customers to ensure their issues are resolved and their experience is positive.
Email Support: Manage and respond to customer emails, providing timely and accurate information.
Live Chat Support: Assist customers in real-time via live chat, addressing their queries and concerns promptly.
Social Media Responses: Monitor and respond to customer comments and messages on social media platforms to maintain a positive online presence.
Amazon Follow-Up: Handle customer inquiries and follow-ups on Amazon, ensuring timely resolution of issues and maintaining high seller ratings.
Outbound Calls/Emails: Conduct outbound calls or emails during downtime to follow up with customers, gather feedback, and support marketing initiatives.
Goal Achievement: Work towards and meet goals set by upper management.
Collaboration: Collaborate with team members to improve customer service processes.
Continuous Learning: Stay updated with product knowledge and company policies.
Trend Identification: Identify and report trends in customer inquiries to help improve products and services.
REQUIREMENTS
● High school diploma or equivalent; college degree preferred.
● Proven customer service experience, preferably in a retail or e-commerce
environment.
● Excellent communication skills, both written and verbal.
● Strong problem-solving skills and the ability to think on your feet.
● Proficient in using customer service software, CRM systems, and Microsoft Office
Suite.
● Experience with email support, live chat, and managing social media responses.
● Familiarity with Amazon seller support and follow-up processes is a plus.
● Ability to conduct outbound calls and emails effectively.
● A positive attitude and a passion for providing outstanding customer service.
● Ability to work independently and as part of a team.
To apply for this role, please send your resume to
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.
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