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Ben Franklin Plumbing - Customer Care Representative: Work Experience and Transitional Jobs

Updated: 2 days ago


Education Required


Experience Required

# of Openings


23881 Via Fabricante, Ste 509/510, Mission Viejo, CA 92691

HS Diploma or GED Preferred


Customer Service Experience Preferred






*Please note in the event of a permanent placement, the wage rate is not guaranteed.

Job Summary:

The Client Care Representative (CCR) is the vital first point of contact, dedicated to delivering exceptional guest service. Ensuring that every client’s initial interaction with our organization is outstanding, the CCR sets the tone for an unparalleled service experience. They skillfully provide options for service and sales appointments while meeting and exceeding the call center performance metrics required by our organization. Join us and be the face of our commitment to excellence!

Essential Job Duties:

  • Maintain and use franchise-provided scripts for quality and efficient inbound client interactions.

  • Offer appointment windows and ancillary products/services to meet daily, weekly, and monthly call center sales quotas.

  • Effectively manage conflict resolution with clients through clear communication and prompt addressing of concerns.

  • Assist the Dispatcher in responding to customer inquiries regarding scheduling, lead times, equipment service, service invoicing, and general questions.

  • Enter, schedule, and debrief service calls with technicians daily.

  • Follow up and schedule preventive maintenance service appointments.

  • Maintain an accurate and updated customer database.

  • Ensure service agreements are renewed and scheduled for technicians.

  • Engage in outbound calling as directed by the Call Center Manager to secure the necessary number of calls for successful operations.

  • Perform administrative tasks to enhance operational efficiency as requested by the Call Center Manager.

  • Review completed service work orders for accuracy.

  • Participate in company-sponsored training classes.

  • Always maintain a professional image by following safety policies, performance standards, and the code of ethics.

  • Maintain a courteous demeanor with all customers and associates.


  • 21 years and older

  • Ability to pass a background check and drug screen.

  • Customer service experienced preferred

  • Geographical knowledge of the service area and/or GPS/map reading skills.

  • Preferred advanced communication and customer service skills.

  • Preferred proficiency in Microsoft Word and Excel.

Work Experience Skills Developed:

  • Using scripts for client interactions and resolving conflicts promptly.

  • Performing tasks to enhance efficiency and maintaining accurate records.

  • Scheduling appointments and managing service agreements.

  • Handling inquiries, conducting outbound calls, and participating in training.

  • Following safety policies, maintaining ethical standards, and upholding a courteous demeanor.

Hours of Operation:

Monday - Friday: 8am - 6pm

This opportunity is available to WIOA participants only.

To enroll in the program or inquire about services, please complete the Career Services Interest and Eligibility Assessment by clicking here or contacting OC Workforce Solutions at (866) 500-6587 or

This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.

Ben Franklin Plumbing Customer Care Representative WEX Flyer
Download PDF • 205KB

Ben Franklin Plumbing Customer Care Representative TJ Flyer
Download PDF • 210KB

The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.


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