The following information was provided by Pathways to Hope
RATE OF PAY: $26.00 Hourly
POSITION: In collaboration with the Resident Manager, Senior Director of Program, Community Programs Manager and the Program Team, the Emergency Shelter Case Manager will work to connect families to permanent housing opportunities. Using a variety of techniques, the Shelter Case Manager will assist clients in focusing their efforts on acquiring and retaining permanent housing. The Shelter Case Manager will spend the majority of their time meeting with clients to discuss progress towards housing goals, providing referrals to housing opportunities and ancillary services, assisting in the completion of necessary paperwork for housing applications, acquiring the documents that show eligibility for housing opportunities, documenting and reporting these efforts and overseeing the day-to-day operation of the emergency shelter.
In collaboration with the Resident Manager, Senior Director of Program, Community Programs Manager and the Program Team, the Housing Service Navigator will work to connect families and individuals in our Permanent Housing locations to additional housing and wrap-around opportunities utilizing CalAIM programming and funding. Using a variety of techniques, the Housing Service Navigator will assist clients in focusing their efforts on retaining permanent housing and their overall well-being. The Housing Service Navigator may also carry a caseload of external clients who will be referred through CalAIM’s CalOptima Connect portal and will work with those clients on Housing related services, including housing navigation, assistance with move-in costs, and housing sustainability once housed. The Housing Service Navigator will spend half of their time meeting with clients to discuss progress towards housing sustainability goals, providing referrals to additional services as needed, assisting in the completion of necessary paperwork for services, documenting and reporting these efforts and overseeing the day-to-day operation of the Permanent Housing sites. Additionally, the Housing Service Navigator will spend the other half of their time meeting with clients to discuss progress towards housing goals, providing housing leads and referrals, providing housing opportunities and ancillary services, assisting in the completion of necessary paperwork for housing applications, acquiring the documents that show eligibility for housing opportunities, and documenting and reporting these efforts within the CalOptima Connect portal.
This position will report directly to the Senior Director of Programs and will be a part of the Program Department at Pathways of Hope.
Essential Duties and Responsibilities
Emergency Shelter Case Manager
Works with and accepts intake referrals and appointments from FSC and/or Senior Director of Programs
Completes all necessary intake paperwork (internal, HMIS, CalAIM), collects all clients identifying documentation and provides an initial program orientation
a. Gives overview of emergency shelter program expectations with clients and provides a copy of the client handbook for client records
b. Provides overview of case management services, including a review of the Housing Stabilization Plan with outlined goals and objectives to reduce housing barriers and locate permanent housing as quickly as possible within 30 days of client enrollment, an overview of case management meeting expectations and an overview of supportive services that are offered during their program stay
Develops an individual case management plan, including financial planning and housing goals collaboratively with each client
Works to assist clients in becoming “document ready” by accumulating the documents required to be eligible for a variety of housing assistance programs, including PSH, HCV and other voucher/permanent housing programs
Inputs client data in the Homeless Management Information System (HMIS) and other data management systems accurately and in a timely manner, within 72 hours of a service being provided
Maintains a minimum of 10 cases at a time, as assigned
Using the progressive engagement approach, works with clients to track progress toward goals in detailed case files with charts, progress notes, and outcome evaluation. A minimum once a week meeting with the clients is expected
Conducts needs assessment, makes appropriate community referrals and provides support to connect to ancillary services
Helps client with all housing needs including searching for housing leads, providing landlords insight on services/programs and landlord mediation
Assist clients with employment, transportation, childcare and counseling related needs or concerns by connecting them to appropriate community resources and referrals
Ensures client compliance of program policies and expectations and provides warnings in verbal and written form, as necessary
Keeps detailed case files including information about clients, program expectations and client progress notes and documentation
Conducts unit inspections once a week and completes the unit inspection checklist/prepares units for client move-ins/move-outs as necessary
Develops and maintains a list of potential housing opportunities for clients with support from other staff
Collaborates and communicates with other service providers, community partners, resident manager and other agency staff and landlords/property managers as it relates to individual work or client needs
Helps with conducting a yearly follow-up with former clients to gain feedback and housing status
Completes internal reports as assigned in a timely manner on a monthly basis
a. Completes specific grant-related reports/documentation on a monthly basis
b. Completes client success stories on a monthly basis
Ensures the confidentiali-related reports/documentation on a monthly basis
b. Completes client success stories on a monthly basis
Ensures the confidentiality and safety of case files and client information
Maintains an understanding of Fair Housing Laws and keeps current on legal issues and regulations
Attends monthly Case Manager Brown Bag meetings and other community meetings/trainings as assigned
Assists in communication and coordination of volunteer groups on site as assigned
Performs other duties as assigned
Housing Service Navigator
Works directly with permanent housing residents to assist with CalOptima eligibility for healthcare and CalAIM services through Community Supports
Receives external and internal(self) referrals from CalOptima Health and/or other case managers or service navigators for members/participants needing CalAIM Community Supports assistance
Creates service referrals in CalOptima’s ‘CalOptima Connect’ database system and requests authorization(s) for Community Support(s)
Completes intake with participants and permanent housing residents for CalAIM Community Support program(s)
Provides Housing Navigation and Tenancy support for all eligible and authorized participants and permanent housing residents through CalAIM and completes ongoing activities in ‘CalOptima Connect’ database, ongoing
Assesses housing barriers of families and individuals experiencing homelessness or those at risk to determine housing and service needs
Helps complete all necessary documentation related to housing needs, including lease agreement, and spends time identifying housing leads and opportunities that match the participant needs, as needed
Apply knowledge of residential lease contracts to educate participants and permanent housing residents about their rights and responsibilities
In collaboration with the participants, helps locate and secure housing, as needed
Provide participants with tenant screenings, financial literacy, and tools for successful housing placement
Applies knowledge of relationship building to maintain landlord relations
Provides landlord mediation on behalf of the participant as needed
Serves as an ongoing liaison between property managers and participants/permanent housing residents.
Provides direct participant/permanent housing resident support through ongoing case management
Keeps appropriate records and complete all forms in a confidential and professional manner
Provides diversion efforts to support linking participant(s) to natural support systems, as necessary
Inputs participants into Homeless Management Information System (HMIS), CalOptima Connect, and other databases accurately and in a timely manner, as needed
Enrolls participants into the Coordinated Entry System and refers to appropriate community queues, as needed
Collects participant documents and determines eligibility for financial assistance, as necessary
Connects participants/permanent housing residents to financial support including, but not limited to, security deposits and application fees, motel vouchers, food/basic needs, transportation (bus passes, gas cards), medical linkage, car repairs, miscellaneous fees, etc.
Tracks and manages program activities, participant data, and statistics
Keeps accurate records of program activities and assists in the completion of reports
Creates schedules and regularly meets with participants and permanent housing residents, tracking progress toward goals in detailed case files with charts, progress notes, and outcome evaluation
Implements a trauma-informed, strengths based, and harm reduction plan to overcome barriers to obtain and retain housing while working with participants
Makes appropriate referrals to the participant/permanent housing residents needs/provide information and referrals for ancillary services
Maintains relationships with existing partners and cultivates partnerships with additional community organizations
Represents Pathways of Hope at community meetings and presentations, as needed
Completes internal reports as assigned in a timely manner on a monthly basis
a. Completes specific grant-related reports/documentation on a monthly basis
b. Completes client success stories on a monthly basis
Other duties as assigned
Contacts and Relationships:
Position reports to the Senior Director of Programs. Interacts with Facilities team, Case Managers, Service Navigators, Landlords/Property Managers, other Programs Managers as well as agency partners and community resources.
Qualification Guidelines:
Knowledge of:
Housing Program Models and best practices
Trauma-Informed and Housing First Methods
Harm Reduction Strategies
Motivational Interviewing
Other various counseling methods and conflict resolution techniques founded in strengths-based approach
HUD definition of homelessness, Chronic homelessness, Prevention and Diversion
CalOptima Heath and CalAIM Community Supports
Proficiency in Microsoft Word, Excel, and Outlook
Hunger and homelessness issues affecting Orange County community is preferred
Skills and Abilities:
Respond to crisis with the ability to deescalate the situation
Maintain confidentiality regarding participant information
Work with people from diverse economic and socio-cultural backgrounds
Excellent boundary-setting skills
Excellent interpersonal and rapport building skills
Professional communication skills (verbal and written) and intermediate computer skills
Interpret, apply, and explain policies and procedures
Represent the program and agency in a positive manner within the community
Be punctual, organized, and willing to take initiative
Work independently with little or no direction
Problem-solve (identify issues and look for solutions/proactively seek to improve processes)
Prioritize and multi-task in a fast-paced environment
Exceptional organizational, planning, and coordination skills
Establish and maintain effective working relationships with co-workers, volunteers, and other partners
Other Requirements Include:
·Bilingual English/Spanish is required
·Reliable transportation and a valid California Driver License and State-mandated Auto Insurance is required
·Knowledge of the Orange County area is helpful
·Knowledge of Continuum of Care and Coordinated Entry System is preferred
·Knowledge of Database Management, specifically HMIS is preferred
·Knowledge of CalOptima Health and CalAIM Community Supports is preferred
Physical Job Requirements:
Lifts up to 30 pounds
·Exposed to typical office environment conditions and noise levels
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Pathways of Hope reserves the right to modify, supplement, rescind or revise all job descriptions to meet the overall needs of the organization.
Pathways of Hope is an equal opportunity employer.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
403(b)
Dental insurance
Health insurance
Mileage reimbursement
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Experience:
Case management: 1 year (Preferred)
Ability to Commute:
Anaheim, CA (Required)
Ability to Relocate:
Anaheim, CA: Relocate before starting work (Required)
Work Location: In person
Note: Candidates interested in applying for these roles should submit online applications and can then send their resume to BusinessSolutions@ocworkforcesolutions.com. For WIOA participants interested in applying for these roles, please have their case managers send their resume to BusinessSolutions@ocworkforcesolutions.com upon completion of an online application. The BSU team will send the resume directly to the recruiters
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.
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