The following information was provided by Crystal Stairs
Crystal Stairs is looking for an experienced Intake Specialist who is fluent in the Vietnamese language to assist members of the Vietnamese Community. Under limited supervision, the Intake Specialist will determine family eligibility and help parents eligible under the California subsidized childcare programs gain access to childcare programs and services. This vital position maintains cases as well as the certifying and re-certifying of family eligibility. You will certify and authorize care hours, update family information, approve changes, and issue family referrals as needed. You will provide quality customer service for all clients and internal support departments and ensuring the accurate and timely entry of data. You will perform childcare orientations at various county/government Regional Offices. You may also conduct site visits to various locations. Other key duties include conducting childcare orientations and outreach activities, as well as represent the agency at community events. Other duties as assigned.
RESPONSIBILITIES:
Process initial request for childcare and assist parents and providers in completing application
Monitor program compliance and ensure documentations are appropriate and complete
Determine eligibility and handle enrollment of families qualified for subsidized child care
Respond to staff and parents requests for information or services; provide supportive and referral services to families regarding child care options and other community resources
Perform childcare orientations at county/government Regional offices, One-Stop/Work-Source Centers; acts as a liaison with agencies.
Perform data entry function for initial enrollment and prepare client file
Conduct outreach activities at Job Fairs and other events
Conduct weekly site visits to various locations.
Provide monthly statistical reports on activities
Represent the agency at community events; participate in work groups, committees and ad hoc groups
Meet assigned specific performance standards for the respective unit and/or department
Perform other duties as assigned by Supervisor/Manager
QUALIFICATIONS:
Minimum two years of experience in case management or client/vendor management in a human services or child development environment
B.A. or B.S. degree from an accredited four year university or equivalent work experience.
Strong time management and organizational skills
Ability to prioritize work
Excellent written and oral communications skills
Excellent customer service skills and experience with a diverse client base
Ability to handle multiple projects and meet deadlines
Ability to apply program guidelines and follow procedures
Ability to maintain confidentiality
Ability to work independently with minimal supervision Strong attention to detail and ability to multi-task
Bilingual in Vietnamese to assist members of the Vietnamese Community
SPECIAL REQUIREMENTS:
Must have up to date COVID vaccination
Must have valid Driver License
Must have auto vehicle with auto insurance
BENEFITS:
Medical/ Dental/ Vision (95% paid by the agency for 2023)
401k Matching Options
Flex Spending
Pre-paid Legal Services
Sick and Vacation Time
Paid Holidays and Winter Break
Opportunity for Growth and Development
Robust Learning Management System offering the following continuing education units: PDC, HRCI,CEU, CPE, PDU, SHRM
RATE OF PAY:
$17.45/hour-$23.56/hour
HOW TO APPLY: Send resume to: bnorman@crystalstairs.org with the subject line "Co-location Intake Specialist"
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.