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Goettl: HVAC Install Manager

Updated: Jul 27

The following information was provided by Goettl




  • Identify improvement opportunities for installations and develop a standard process to be used companywide.

  • Innovate new ways to recruit, train and motivate the best and brightest talent to your installation team.

  • Meet or exceed all KPIs as identified in the annual plan.

  • Identify, implement, and train on new technology for the business.

  • Assign installation jobs consistent with the Installer’s skillset.

  • Coach installers daily on the Picture-Perfect Installation / iAuditor process

  • Verify and enforce installer’s accurate utilization of required digital forms, pictures, paperwork, and field software.

  • Ensure post installation happy calls for customer satisfaction and perform quality assurance audits on work performed.

  • Train and provide support for all installers to ensure they meet or exceed their budgeted KPIs.

  • Provide ongoing performance reviews for all installation team members.

  • Supervises installers to include coaching, scheduling, setting work priorities, training, evaluating performance, and work standards.


Meet or exceed the following daily budgeted KPIs:

  • 100% completion of iAuditor

  • Manage capacity to ensure gross margin per crew day target.

  • Installation labor and material are within budgeted allocations.

  • The installation warranty rate must remain at or below target.

  • Achieve a four star or higher positive review average per installer.

Position Specific:

  • Supervise installers to include coaching, scheduling, setting work priorities, training, evaluating performance, and work standards.

  • Manage capacity and job resources.

  • Oversee all aspects of installation coordination including confirmation calls, order accuracy, scheduling, permitting, inspections, warranty registration, and post call follow up.

  • Effectively manage conflict resolution with clients to satisfactory conclusions

  • Review all job folders for accuracy.

  • Manage all credits for equipment that is returned.

  • Continuously upgrade the talent of the team and identifies new recruits to bring to the organization.

  • Represent yourself consistent with Goettl standards for punctuality, experience and appearance.

  • Provide an amazing experience for your customer on every job.

  • Share best practices with your leadership and peer technicians.

  • Excellent written and verbal communication skills.

  • Works well under pressure and meets tight deadlines.

  • Highly computer literate with capability in email, MS Office and related business and communication tools.

  • Fantastic organizational and time management skills.

  • Strong decision-making and problem- solving skills.

  • Meticulous attention to detail.

Physical Demands:

Prolonged periods of sitting at a desk and working on a computer. Prolonged periods standing, climbing ladders, bending, and kneeling. Work is performed while standing, sitting and/or walking. Requires the ability to communicate effectively using speech, vision and hearing. Requires the use of hands for simple grasping and fine manipulations. Requires bending, squatting, crawling, climbing, reaching. Requires the ability to lift, carry, push or pull medium weights, up to 75 pounds. Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. Requires local travel as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform these position specific essential functions.


Please contact –

Adrienne Conger

Southern California

Talent Acquisition Specialist


This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.

The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.

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