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Walgreens (Buena Park)- Customer Service Associate: Work Experience

Updated: Feb 26

Location

Education Required

Hours

Experience Required

# of Openings

Salary

7878 Crescent Ave, Buena Park, CA 90620

None

Part-time

None

5

$17/hour

JUSTICE INVOLVED:

Yes


AGE REQUIREMENT:

16

 

*Please note in the event of a permanent placement, the wage rate is not guaranteed.


ESSENTIAL JOB DUTIES

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).


OPERATIONS

  • Provides customers with courteous, friendly, fast, and efficient service.

  • Recommends items for sale to customer and recommends trade-up and/or companion items.

  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

  • Implements Company asset protection procedures to identify and minimize profit loss.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  • Has working knowledge of store systems and store equipment.

  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.


SKILLS DEVELOPED OVER WORK EXPERIENCE:

  • Customer Service – greeting customers, offering assistance with products and services, resolve issues

  • Stocking – Place ad tags on items, put yellow stickers on high target items, face shelves, lock boxes, and locking cases

  • Go Backs – Collect go backs when facing, put away all go backs (including pharmacy), pull all outdates using outdates list

  • Store Maintenance – Sweep store, spot mop and place wet floor sign, wipe down baskets and shopping carts, collect trash and replace trash bags, stock restrooms (toilet paper, soap, paper towels), clean metal parts of doors and glass, clean bottom shelf of side panels and end stands, remove remnants of mylar strips left from ad tags

  • Replace broken and loose strips, replace mylar holders, add missing dividers and replace dirty/broken ones, make missing mylars and signs

  • Store security – Check all lockboxes to ensure they are properly locked


This opportunity is available to WIOA participants only. To enroll in the program or inquire about services please email us at info@ocworkforcesolutions.com.


This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.

Walgreens BP Customer Service Associate WEX Flyer
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Download PDF • 173KB

The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.

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