OCERS is seeking two (2) Member Services Benefits Analysts to support the Member Services division. This position will report directly to the Member Services Manager and is expected to uphold the highest standards of accountability, integrity, professionalism, superior service, and system efficiency. The Member Services Benefits Analyst will review the department's work, processes, and member feedback to determine if team training, process improvements, or documentation updates are needed to ensure customer service goals and audit objectives are met in a timely manner.
Under general supervision, the Member Services Benefits Analyst will supervise team members performing financial transactions, Customer Service processes, and information systems or Transactional Quality Assurance reviews. The ideal team member will perform work to ensure that OCERS follows a comprehensive system of operational internal controls to minimize risks and sustain overall system compliance.
Location: Flexible/Hybrid (2223 E. Wellington Ave. Suite #100 Santa Ana, CA)
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