Under general supervision, performance of specialized and responsible office duties requiring extensive related experience, thorough knowledge of the methods and procedures applicable to the assignment, and the exercise of considerable discretion and responsible decision making in performing work. This position performs tasks which include the application and explanation of complex policies, regulations and guidelines where interpretation and independent judgment are required. Some assignments may also require the integration of technical knowledge with advance interpersonal and communication skills. Independent judgment and decision making are a constant and primary factor in the assignment; and by the level of interpretation, complexity of subject matter and impact of decisions. Responsibility to also provide customer service and support to the public, IHSS Recipients, and IHSS Providers over the phone, in-person, or digital communication; to complete data entry and review data in digital databases in order to provide support and guidance, and to use a variety of simple or repetitive materials for which the format and/or content are relatively routine or standardized; and to do other work as required.
Location: 1505 East Warner Avenue, Santa Ana, California 92705-5419
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.