The following information was provided by Pathways to Hope
RATE OF PAY: $26.00 Hourly
POSITION: In collaboration with the Community Programs Manager and the Program Team, the Housing Service Navigator will work to connect participants to permanent housing opportunities through collaboration with other programs and CalAIM Community Supports. Using a variety of techniques, the Housing Service Navigator will assist participants in focusing their efforts on acquiring and retaining permanent housing through housing navigation. This position will spend the majority of their time meeting with participants to discuss progress towards housing goals, providing referrals to housing opportunities and ancillary services, assisting in the completion of necessary paperwork for housing applications, acquiring documents that show eligibility for housing opportunities, and documenting and reporting these efforts in CalOptima Connect and HMIS.
This position works with our Housing and Community programming and requires a flexible work schedule including some weekend, morning, and evening shifts, as well as reliable transportation to attend/visit program sites, participant units, potential landlord and participant engagements, and community appointments. This position is stationed 80% on-site at our Fullerton office and 20% off-site visiting participants, potential housing units, and connecting with landlords.
Essential Duties and Responsibilities
Works directly with members/participants who are connected to CalOptima Health and who are eligible for CalAIM Community Supports
Receives external and internal(self) referrals from CalOptima Health and/or other case managers or service navigators for members/participants needing CalAIM Community Supports assistance
Creates service referrals in CalOptima’s ‘CalOptima Connect’ database system and requests authorization(s) for Community Support(s)
Completes intake with participants for CalAIM Community Support program(s)
Provides Housing Navigation and Tenancy support for all eligible and authorized participants through CalAIM and completes ongoing activities in ‘CalOptima Connect’ database, ongoing
Helps complete all necessary documentation related to housing needs, including lease agreement
Spends time identifying housing leads and opportunities that match the participant needs
In collaboration with the participants, helps locate and secure housing
Provide participants with tenant screenings, financial literacy, and tools for successful housing placement
Apply knowledge of residential lease contracts to educate participants about their rights and responsibilities
Assesses housing barriers of families and individuals experiencing homelessness or those at risk to determine housing and service needs
Applies knowledge of relationship building to maintain landlord relations
Provides landlord mediation on behalf of the participant as needed
Serves as an ongoing liaison between property managers and participants.
Provides direct participant support through ongoing case management
Keeps appropriate records and complete all forms in a confidential and professional manner
Provides diversion efforts to support linking participant(s) to natural support systems, as necessary
Inputs participants into Homeless Management Information System (HMIS) and other databases accurately and in a timely manner, as needed
Enrolls participants into the Coordinated Entry System and refers to appropriate community queues, as needed
Collects participant documents and determines eligibility for financial assistance, as necessary
Connects participants to financial support including, but not limited to, security deposits and application fees, motel vouchers, food/basic needs, transportation (bus passes, gas cards), medical linkage, car repairs, miscellaneous fees, etc.
Tracks and manages program activities, participant data, and statistics
Keeps accurate records of program activities and assists in the completion of reports
Creates schedules and regularly meets with participants, tracking progress toward goals in detailed case files with charts, progress notes, and outcome evaluation
Implements a trauma-informed, strengths based, and harm reduction plan to overcome barriers to obtain and retain housing while working with participants
Makes appropriate referrals to the participant needs/provide information and referrals for ancillary services
Maintains relationships with existing partners and cultivates partnerships with additional community organizations
Represents Pathways of Hope at community meetings and presentations, as needed
Works with the Development Team to create and document program achievements in the form of success stories and client photographs
Performs other duties as assigned
Knowledge
Housing Program Models and best practices
Trauma-Informed and Housing First Methods
Harm Reduction Strategies
Motivational Interviewing
Other various counseling methods and conflict resolution techniques founded in strengths-based approach
HUD definition of homelessness, Chronic homelessness, Prevention and Diversion
CalOptima Heath and CalAIM Community Supports
Knowledge of Continuum of Care and Coordinated Entry System is preferred
Knowledge of Database Management, specifically HMIS is preferred
Proficiency in Microsoft Word, Excel, and Outlook
Hunger and homelessness issues affecting Orange County community is preferred
Local housing resources and community-based services
Skills and Abilities
Respond to crisis with the ability to deescalate the situation
Maintain confidentiality regarding participant information
Work with people from diverse economic and socio-cultural backgrounds
Excellent boundary-setting skills
Excellent interpersonal and rapport building skills
Professional communication skills (verbal and written) and intermediate computer skills
Interpret, apply, and explain policies and procedures
Represent the program and agency in a positive manner within the community
Be punctual, organized, and willing to take initiative
Work independently with little or no direction
Problem-solve (identify issues and look for solutions/proactively seek to improve processes)
Prioritize and multi-task in a fast-paced environment
Exceptional organizational, planning, and coordination skills
Establish and maintain effective working relationships with co-workers, volunteers, and other partners
Education and Experience
Bachelor’s Degree in Human Services, Social Work, or a similar major
Previous experience in case management, preferably working with unhoused individuals, families and/or persons in crisis
Proficient in Microsoft Office and case management software including HMIS preferred
Bilingual English/Spanish required
Compensation
This is a full-time position with a compensation of $28.00 per hour. Typical hours would be Monday through Friday, 8:30 am – 5:00 pm with occasional attendance at evening and weekend events required.
Benefits available include health, dental and vision insurances, paid time off, a generous paid holidays schedule and a retirement plan enrollment option. As part of its cultural values, Pathways of Hope respects and values work/life balance.
Physical Job Requirements
Ability to sit for extended periods of time while working at a computer.
Uses hands and fingers to operate computers and office equipment for up to 8 hours a day
Requires clear vision at 20 inches or less with or without corrective lenses and vision sufficient to use equipment or operate a car safely.
Hearing and speech within normal ranges and sufficient for clear communication face to face and on the telephone
Lifts up to 20 pounds regularly and 40 pounds occasionally.
Exposed to typical office environment conditions and noise levels
Equal Opportunity
Pathways of Hope is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $28.00 per hour
Expected hours: 8 per week
Benefits:
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
People with a criminal record are encouraged to apply
Education:
Bachelor's (Preferred)
Experience:
housing navigation/case management: 1 year (Required)
Language:
Spanish (Required)
Work Location: In person
Note: Candidates interested in applying for these roles should submit online applications and can then send their resume to BusinessSolutions@ocworkforcesolutions.com. For WIOA participants interested in applying for these roles, please have their case managers send their resume to BusinessSolutions@ocworkforcesolutions.com upon completion of an online application. The BSU team will send the resume directly to the recruiters
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.
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