The following information was provided by RMI International:
POSITION SUMMARY: A Transit Ambassador I will serve as a customer service and public safety representative assigned to support the Los Angeles County Metropolitan Transportation Authority’s transit system through various duties including but not limited to greeting and assisting patrons, monitoring safety conditions, identifying and assisting vulnerable and/or disabled individuals, encouraging courteous behavior, and reporting incidents.
RESPONSIBILITIES & DUTIES:
Greet patrons in a friendly, welcoming, respectful, and community-oriented manner.
Incorporate best practices in communication and document all interactions and issues with the public.
Provide in-person customer support to patrons in need.
Identify public safety issues and notify the appropriate Metro department. Report anything that adversely affects the health or safety of riders. Ambassadors will be deployed as additional eyes and ears for the public on the System.
Encourage riders to be courteous to others and follow the rules and common courtesies to make Metro feel safe.
Monitor, observe, and assess situations and utilize training on de-escalation and public safety awareness to complement Metro’s overall public safety strategies.
QUALIFICATIONS & SKILLS:
Customer service experience (required)
Bilingual and/or multilingual (preferred)
Fully vaccinated against COVID-19 (required)
Frist Aid & CPR certification (required)
Ability to successfully pass a pre-employment drug test and criminal background check (up to 7 years)
A high school diploma, equivalent or the ability to demonstrate reading and written comprehension
Ability to demonstrate the following characteristics of customer service strengths: Empathy, Problem Solving Skills, Outstanding Communication Skills verbally and in writing, Patience, Active Listening, Positive Attitude
HOW TO APPLY: Apply Online | See flyer for more information.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.