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United Way- Resource Specialist: Transitional Jobs

Updated: Jun 11

Location

Education Required

Hours

Experience Required

# of Openings

Salary

Virtual (In-Person Training – Irvine)

None

Monday-Friday, 9:00 am-4:00 pm

None

1

$17/hour

JUSTICE-INVOLVED EMPLOYER:

Yes

 

Please note: In the event of a permanent placement, the wage rate is not guaranteed.


JOB SUMMARY:

Orange County United Way is currently seeking a skill-based candidate. The skill-based candidates will be responsible for assisting with managing and maintaining the records in the 211OC resource databases, while ensuring accuracy, up to date and consistent information is maintained. The ideal availability is Monday-Friday, 9:00 am-4:00 pm.


ESSENTIAL JOB DUTIES:

  • Manage and develop expertise of the 211OC resource databases and all front-end, back-end and administrative features

  • Maintain and ensure integrity of records in the resource databases

  • Initiate organization information updates in the 211OC resource databases and follow up on requests with agency directors and managers

  • Work with the Resource Department team on various projects


REQUIREMENTS/QUALIFICATIONS:

  • Background check required

  • Excellent written and verbal communication skills

  • Professional telephone etiquette

  • Multitasking

  • Customer service experience helpful

  • Professional demeanor

  • Active listening


WORK EXPERIENCE SKILLS DEVELOPED:

  • Manage and develop expertise of the 211OC resource databases and all front-end, back-end and administrative features

  • Maintain and ensure integrity of records in the resource databases

  • Initiate organization information updates in the 211OC resource databases and follow up on requests with agency directors and managers.

  • Enhanced written and verbal communication skills through interactions with colleagues and stakeholders

  • Professional telephone etiquette enhanced through handling inquiries and requests effectively

  • Development of customer service skills, including addressing inquiries and concerns professionally

  • Active listening skills sharpened through attentive communication with team members and stakeholders

HOURS OF OPERATION:

Position works Monday – Friday 9 am – 4 pm. Candidate’s schedule will be determined based on availability during those days/hours. The first week requires mandatory in-person training Mon-Fri from 9:00 a.m. to 3:30 p.m. at 18012 Mitchell South, Irvine, CA 92614.

This opportunity is available to WIOA participants only.

To enroll in the program or inquire about services, please complete the Career Services Interest and Eligibility Assessment by clicking here or contacting OC Workforce Solutions at (866) 500-6587 or info@ocworkforcesolutions.com.


This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.


United Way Resource Specialist TJ Flyer
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Download PDF • 215KB

The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.

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