The following information was provided by Stericycle
LOCATION: Anaheim, CA(Remotely)
JOB TITLES: Customer Service Representative Credit (Bilingual-Spanish)
SALARY: DOE
FULL TIME: 40 Hours
ABOUT US:
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us in our mission to protect health and well-being in a safe, responsible, and sustainable way.
POSITION PURPOSE:
Under immediate direction, maintains sound customer relationships by handling questions and concerns with speed, accuracy, and professionalism. Provides timely response to customer inquiries up to and including pick-ups, billing, payments, product orders, etc., and all other aspects of a customer’s needs. In addition to regular CSR duties, this person will also process credits on behalf of the customer.
KEY JOB ACTIVITIES:
Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated phone system, email, web, or mail regarding inquiries on invoices, payments, and collections as outlined by the Customer Service Supervisor, positioning Stericycle products and services to customers. Must be able to re-search customer issues and find workable solutions.
Share ideas with department that increase efficiencies and effectiveness of customer needs
Performs necessary record keeping activities
Responsible for credit creation and clearing per current credit policy.
Uses company systems to complete required follow-up and/or corrections on accounts.
Perform other duties and responsibilities, as assigned
EDUCATION:
Preferred Education: in High School Diploma or Equivalent
BENEFITS:
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation, and sick time, a 401(k) plan, and an employee stock purchase plan.
OUR PROMISE:
Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve.
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.