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Xpede, Inc. - Support Team Specialist : Work Experience

Location

Education Required

Hours

Experience Required

# of Openings

Salary

11752 Garden Grove Blvd #123, Garden Grove, CA

 HS Diploma/GED Required

Part-time

None Required

1

$17/hour

JUSTICE INVOLVED:

Yes


AGE REQUIREMENT:

18+

 

*Please note in the event of a permanent placement, the wage rate is not guaranteed.


JOB SUMMARY:

Xpede, Inc. is an innovative app company that provides lightening fast, reliable, and affordable delivery of personal belongings, envelopes, and packages to local communities and businesses. The Support Team specialist will provide support to Xpede Users and Drivers’ inquiries in regards to the usage of the apps and Xpede’s service.


ESSENTIAL JOB DUTIES:

• Answer emails (80%) and phone calls (20%) from delivery drivers and customers to respond to questions, inquiries, comments, and complaints regarding on-demand courier service, policies and guidelines

• Provide positive experience to customers and drivers by enhancing the communication between all parties

• Assist management with screening drivers by reviewing applications and background checks

• Assist Driver’s with inquiries regarding their accounts and status

• Assist with digital marketing of promotional events on social media

SKILLS DEVELOPED OVER WORK EXPERIENCE:

• Answer emails (80%) and phone calls (20%) from delivery drivers and customers to

respond to questions, inquiries, comments, and complaints regarding on-demand courier service, policies and guidelines

• Provide positive experience to customers and drivers by enhancing the communication between all parties

• Assist management with screening drivers by reviewing applications and background checks

• Assist Driver’s with inquiries regarding their accounts and status

• Assist with digital marketing of promotional events on social media

• Learn how an app-based tech company operates


REQUIREMENTS AND QUALIFICATIONS:

• Must be able to handle sensitive and confidential information about drivers and customers

• Must be willing to sign a Non-Disclosure Agreement (NDA)

• Good written and verbal communication, including typing skills and fluent English

• Must be able to type able 35 wpm

• Candidate must be a team player, and multitasker

• Hybrid schedule potential


This opportunity is available to WIOA participants only. To enroll in the program or inquire about services please email us at info@ocworkforcesolutions.com


Xpede Support Team Specialist WEX Flyer
.pdf
Download PDF • 223KB


This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.


The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.

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