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Friendly Center: Information and Referral Specialist Transitional Jobs

Location

Education Required

Hours

Experience Required

# of Openings

Salary

Buena Park or Orange. See Below.

None

Part-time

Detailed Below

2

$17/hour

JUSTICE INVOLVED: Yes

 

JOB SUMMARY:

To provide information and referral services for clients who call, walk-in, or email. To increase access to community resources for clients in need.

RESPONSIBILITIES:

  • Manage all aspects of information and referral services for all clients who call, walk-in, or email.

  • Assess needs and offer appropriate programs/services to clients.

  • Collaborate with other community agencies by receiving and referring clients.

  • Provide emergency assistance to clients, by way of utility assistance, food, and hygiene items.

  • Support registration and data entry for all programs and special events.

  • Assist with donations/cake appointment drop offs.

  • Respond to complaints and inquiries, providing critical-thinking solutions.

  • Encourage clients to complete program/satisfaction surveys.

  • Oversee the stock and inventory of office supplies and emergency items.

  • Maintain front area. Keep organized to create a welcoming feeling.

  • Maintain outdoor bulletin boards for all guests.

  • Attend Friendly Center all-staff meeting.

  • Maintain working relationships with internal teams (Direct Service Staff and Administrative Staff) and external organizations such as FaCT, Community Agencies, United Way, and City of Orange.

  • Other duties as assigned.


SKILLS DEVELOPED:

  • Manage all aspects of information and referral services for all clients who call, walk-in, or email.

  • Assess needs and offer appropriate programs/services to clients.

  • Provide emergency assistance to clients, by way of utility assistance, food, and hygiene items. Support registration and data entry for all programs and special events. • Respond to complaints and inquiries, providing critical-thinking solutions.

  • Maintain front area, oversee stock and inventory of supplies, maintain outdoor bulletin board.

  • Develop knowledge of local resources

  • Develop customer service skills.


REQUIREMENTS AND QUALIFICATIONS:

  •  Bilingual English/Spanish required.


AVAILABLE WORK SITE LOCATIONS:

  1. 147 W. Rose Ave, Orange, CA 92867 Hours of Operation: Monday 11:30am – 8pm, Wednesday 9am – 5pm

  2. 6688 Beach Blvd, Buena Park, CA 90621 Hours of Operation: Monday 11:30am – 8pm, Wednesday 9am – 5pm


This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.

Friendly Center Information and Referral Specialist TJ Flyer
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Download PDF • 280KB

The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.

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