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MSI Surfaces: Administrative Service Representative (ASR)

The following information was provided by MSI Surfaces


IMPORTING JOBS


LOCATION:

Orange, CA


TO APPLY:

Submit an application at https://www.msisurfaces.com/careers/ and email your resume to Paul Bennett at paul.bennet@msisurfaces.com


SUMMARY: 

This position is responsible to supporting the dispatching of containers by tracking the incoming container and delivering to MSI Distribution Center. Need to contact shipping line, trucking company, US customs, and the receiving warehouse as needed for any issues and troubleshooting.


COMPENSATION: 

This is a non-exempt, hourly role. Hourly rates range from $18.00 to $21.00, with overtime paid at 1.5 times the base rate, and additional bonuses. The new hires typically fall within the annual pay range of $38,400 to $52,600 or more, based on experience, overtime hours worked, and bonuses.


TO PERFORM THIS JOB SUCCESSFULLY, THE INDIVIDUAL MUST BE ABLE TO COMPLETE THE FOLLOWING ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Run report on a daily basis to check status of incoming shipment by ETA

  • Check container availability on terminal or rail website and send Delivery order to trucking company

  • Monitor and follow up on pick-up and delivery status

  • Support in Date entry with status update in the database and handle documentations such as POD.

  • Check and dispute freight and drayage related charges as needed

  • Monitor incoming emails and calls from trucking companies, sales and all parties related and respond promptly

  • Perform additional duties as required and or requested by supervisors

ADDITIONALLY THE CANDIDATE MUST MEET THE FOLLOWING EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

  • Minimum 2 years of experience with Port and Intermodal dispatch

  • Complete understanding of how Shipping Lines and Terminals operate

  • Excellent communication skills – written and verbal

  • Computer Proficiency, MS Office, Outlook, Word, Excel

  • Candidates must be detail-oriented with excellent follow up skills

  • Ability to multitask in fast pace environment

  • Team player with positive attitude

  • Must be flexible to work Shift per business needs: 8:00 – 5:00pm Monday-Friday, and 2 Saturdays per month


THIS ROLE HAS THE FOLLOWING PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.

  • The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.


BENEFITS: 

MSI OFFERS A COMPREHENSIVE BENEFITS PACKAGE THAT INCLUDES:

  • Referral, Holiday, and Annual Bonuses  

  • Annual pay increases

  • Paid Time Off

  • Medical, Dental, and Vision Insurance

  • Company-paid Short Term and Long Term disability;

  • Company-paid Life Insurance

  • Tuition Reimbursement

  • Traditional and Roth 401(k) plans with company matching contributions

  • Charitable donation matching programs

  • Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.


ABOUT MSI: 

Founded in 1975, MSI is a leading supplier of flooring tilecountertopswall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 30 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of GraniteQuartzPorcelainLuxury Vinyl flooringSlateMarbleTravertineSandstoneLimestoneQuartziteonyxstacked stone and pavers imported from over 36 countries on six continents.


OVER THE YEARS, MSI HAS BEEN THE RECIPIENT OF MANY PRESTIGIOUS AWARDS INCLUDING:

  • Top 5 fastest growing companies - OC Business Journal

  • Supplier Diversity Award - Home Depot

  • #1 Flooring Distributor multiple years in a row - Floor Covering Weekly

  • Top Workplaces Award winner multiple times - Top Workplaces

  • MSI Founder named the Entrepreneur of the Year - Ernst and Young


MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.


This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.


The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.

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