Outreach Specialist - On-the-Job Training
To apply please submit interest to your OC Workforce Solutions Center Career Counselor
Location | Education Required | Compensation | Experience Required | # of Openings | Shift Details |
|---|---|---|---|---|---|
Garden Grove, CA | See below | $26.90 per hour | See below | 2 | 40-hours per week |
Position Summary:
Established in 1998 to serve medically underserved populations with culturally and linguistically responsive care, helping thousands of uninsured individuals access health coverage. Today, the clinic operates more than 20 programs serving low-income individuals, families, seniors, and people with mental and developmental disabilities.
Essential Job Duties:
Collaborate effectively with other community organizations and county services to establish continuity of care and needed referrals for clients – with attention to cultural relevance and competency
Perform follow-up calls to local community organizations, team members and referral clients
Develop relationships with community leaders and serve as the liaison with various constituents
Educate and inform designated clients about available enabling services, encourage participation and facilitate receipt of services, as appropriate
Participate in scheduled team meetings to identify Quality Improvement activities
Participate in group visits/education sessions
Assist in developing, finding, and engaging quality community activities to promote the clinic and its community services
Provide support services, community integration, and linkages to services
Research, develop, plan, and coordinate community outreach program activities
Develop and prepare well written materials and professional presentations
Outreach to local community organizations, community health fairs, radio talk show, and TV appearances on local channels
Track outreach and report activities
Prepare written progress and evaluation reports and statistics for granting/funding agencies, department managers, and county managers
Adhere to established productivity benchmarks
Communicates frequently with the care team regarding patient requests, scheduling issues or other aspects of duties
Provide outreach, education, referrals/linkages to the homeless population
Effectively maintains and protects the confidentiality of all medical records and patient information
Attend seminars and trainings to maintain current knowledge or financial programs
Maintain accuracy of patient demographics and financial information in Patient Management System
Alerts designated person to needed supplies/equipment
Reports any safety hazards
Participate in all staff meetings, trainings, case conferences, and peer review meetings
Perform other duties as assigned
Requirements/Qualifications:
Bachelor’s degree in Communications, Public Relations, or related field preferred
2 years experience working/interning in a community setting or with a community organization preferred
Experience with social media platforms including but not limited to Facebook, Instagram, and LinkedIn
Experience working with underserved and diverse populations preferred
Experience working with common health care programs, preferred.
General office and secretarial skills with knowledge of computer technology.
Flexible –as job duties are subject to change in order to provide the best client service available.
Ability to proceed on own initiative using independent judgment and discretion.
Possess excellent verbal and written communication skills, organizational skills, and interpersonal and time management skills.
Bi-lingual in English and Vietnamese.
Must be able to perform comfortably in a fast-paced, deadline-oriented work environment with or without direct supervision.
Strong multi-tasking skills and ability to work well in a team setting as well as independently.
Valid driver’s license with a good driving record.
Skills Developed:
Collaborate with community organizations to establish continuity of care and community resource referrals
Educate and inform clients about available resources and services
Participate in group visits and education sessions
Outreach and promotion to other community organization to promote services to the community
Provide supportive services, community integration, and linkages to services
Research, develop, and plan community outreach activities
Develop written materials and professional presentations
Track outreach activities
Prepare progress and evaluation reports
Provide outreach, education, and referrals to the homeless population
Maintain and protect the confidentiality of medical records and patient information
Maintain patient demographics and financial information in Patient Management System
Benefits:
Medical, Dental, and Vision insurance
Paid Time Off
Sick Time Off
13 Paid Holidays
Hours of Operation
Monday – Friday 8am – 5pm, occasional weekends
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (866) 500-6587. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.