RiseHyre: Operations and Guest Services Coordinator - Work Experience

To apply please submit interest to your OC Workforce Solutions Center Career Counselor

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Location	Education Required	Compensation	Experience Required	# of Openings	Shift Details
Santa Ana, CA	Detailed below	Rate of Pay $17	Detailed Below	5	15-30 hours per week

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JOB SUMMARY:

Gain practical experience in customer service, hospitality, office administration, and event coordination — all while preparing for long-term career opportunities. This position will support real-world events, improve operations behind the scenes, and learn what it takes to succeed in high-performing workplaces.

ESSENTIAL JOB DUTIES:

Customer Service and Hospitality:

• Greet and assist guests at live events

• Practice active listening, empathy, and clear communication

• Provide assistance with customer feedback and complaints

• Master professional phone and email etiquette

• Support food and beverage coordination and hospitality setup

• Deliver welcoming, inclusive, and efficient service experiences

Office Administration:

• Schedule, calendar management, and data entry

• Practice digital organization and recordkeeping

• Use productivity tools like Google Workspace or Microsoft Office

• Support internal communications and team coordination

• Assist with reports, task tracking, and follow-up communication

• Learn basics of ChatGPT

Event Management:

• Participate in event setup, logistics, and breakdown

• Create basic event timelines and task lists

• Assist with registration, check-in, and participant flow

• Help prepare materials and guest-facing documents

• Coordinate post-event feedback and follow-ups

SKILLS LEARNED DURING WEX TRAINING:

Customer Service and Hospitality:

• Greet and assist guests at live events

• Practice active listening, empathy, and clear communication

• Provide assistance with customer feedback and complaints

• Master professional phone and email etiquette

• Support food and beverage coordination and hospitality setup

• Deliver welcoming, inclusive, and efficient service experiences

Office Administration:

• Schedule, calendar management, and data entry

• Practice digital organization and recordkeeping

• Use productivity tools like Google Workspace or Microsoft Office

• Support internal communications and team coordination

• Assist with reports, task tracking, and follow-up communication

• Learn basics of ChatGPT

Event Management:

• Participate in event setup, logistics, and breakdown

• Create basic event timelines and task lists

• Assist with registration, check-in, and participant flow

• Help prepare materials and guest-facing documents

• Coordinate post-event feedback and follow-ups

MINIMUM QUALIFICATIONS:

• Ages 18+

• Motivated to learn, show up, and grow professionally

• Interested in careers in customer service, hospitality, administration, or events

• Good attitude, reliable attendance, and basic digital literacy

• Able to work a few evenings/weekends for events (with notice)

• Must be able to pass a drug test

• Background check required

• Conversational and written English required

RiseHyre WEX Flyer 07222025.pdf

Download PDF • 281KB

This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (866) 500-6587. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.

The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.