Goodwill - Sales Associate: Work Experience and Transitional Job

Jun 17
3 min read

Updated: 5 days ago

Location	Education Required	Experience Required	# of Openings	Salary
See Below	None	None	7	Minimum Wage

JUSTICE INVOLVED: Yes

Job Summary

The Sales Associate is responsible for providing excellent customer service, operating the cash register, processing merchandise, and maintaining a clean, organized, and safe retail environment. This position supports daily store operations while promoting Goodwill’s mission and values through teamwork, professionalism, and outstanding customer service.

Duties and Responsibilities

• Operate cash registers, process cash, credit card, and debit card transactions, and make accurate change

• Answer customer inquiries in person and over the phone in a friendly, courteous, and professional manner

• Assist customers with locating merchandise and direct them to appropriate areas of the store, including fitting rooms

• Receive and process donated items and merchandise from production centers

• Sort, inspect, price, tag, hang, and stock merchandise on the sales floor

• Rotate merchandise, replenish stock, and create attractive product displays

• Process store returns and prepare merchandise shipments for transfer to other retail locations

• Maintain and organized sales racks, shelves, and displays

• Perform housekeeping duties, including dusting fixtures and furniture, sweeping floors, and cleaning restrooms as needed

• Ensure merchandise and store areas remain clean, organized, and presentable

• Safeguard company property, including donated goods and store merchandise

• Report incidents involving theft, damage, or unauthorized possession of company property

• Follow all safety policies, procedures, and regulations to maintain a safe work environment

• Promote teamwork by assisting coworkers and sharing knowledge and information as needed

• Perform other related duties as assigned

Qualifications

• High school diploma or GED preferred, but not required

• Basic reading, writing, and math skills

• Ability to communicate effectively with customers, supervisors, coworkers, and program participants

• Ability to work independently and as part of a team

• Reliable, punctual, and detail-oriented

• Ability to follow company policies, procedures, and safety guidelines

Physical Requirements

• Ability to stand for the duration of the work shift

• Ability to comfortably lift up to 50 pounds

• Ability to perform repetitive movements including bending, lifting, carrying, reaching, grasping, and walking

• Ability to work in indoor and outdoor environments as needed

• Ability to tolerate exposure to dust, moving mechanical parts, and varying weather conditions

Occasional (1–33% of workday): Balancing, Climbing, Kneeling, Pushing, Reaching Above or Below Shoulder Level, Stooping, Twisting the Body, Exposure to Outdoor Environments, Dust, and Moving Mechanical Parts.

Frequent (34–66% of workday): Bending, Carrying, Crouching, Flexing Wrists, Grasping and Squeezing, Handling Merchandise and Materials, Hearing, Lifting, Pulling, Talking, Turning the Body, Walking.

Continuous (67–100% of workday): Fingering and Fine Dexterity, Feeling and Touch Sensitivity, Standing, Near Vision, Midrange Vision, Depth Perception, Color Vision, Peripheral Vision, Working Indoors.

Work Experience Skills Developed: