OCAPICA Inc. - Office Support: Work Experience and Transitional Job
- 2 hours ago
- 3 min read
Location | Education Required | Hours | Experience Required | # of Openings | Salary |
|---|---|---|---|---|---|
12912 Brookhurst Street, Suite 410, Garden Grove, CA 92840 | None | 8 am - 5 pm | None | 1 | Minimum wage |
Justice Involved:
No
Age Requirement:
18+
*Please note in the event of a permanent placement, the wage rate is not guaranteed.
Job Summary:
Under the supervision of the Program Director, the Office Support Staff provides administrative and office support for the Full-Service Partnership Wraparound (FSP/W) Program, which serves Asian American and Pacific Islander children, youth, and young adults (ages 0–25) facing mental health challenges. Project FOCUS provides culturally supportive, family-centered services that help participants work with care teams to identify their needs, strengths, and goals.
Essential Job Duties:
Provide front desk and administrative support for multiple behavioral health programs
Greet and assist clients, visitors, and community members in a professional, respectful, and culturally responsive manner
Answer, screen, and route incoming calls; respond to general inquiries and provide accurate information
Support client intake processes, including assisting with forms, verifying documentation, and coordinating with program staff
May schedule appointments and manage calendars for program staff
Perform data entry and maintain accurate client records in electronic health record (EHR) systems and internal databases
Scan, file, and organize client and program documents in accordance with confidentiality and compliance standards (HIPAA)
Assist with preparation of reports, correspondence, and program materials
Monitor and maintain office supplies; coordinate orders, complete bid form as needed
Support coordination of meetings, training, and community events (e.g., preparing materials, setting up space)
Assist with outreach efforts by preparing flyers, packets, and resource materials
Provide basic translation/interpretation support when applicable to assist clients with limited English proficiency
Maintain a clean, organized, and welcoming front office environment
Support staff with general administrative tasks to ensure efficient daily operations
Adhere to all organizational policies and procedures, including confidentiality, documentation, and Medi-Cal program requirements
Requirements/Qualifications:
High school diploma or equivalent required
Experience working with diverse, multicultural, and limited English proficient populations is highly desirable
Strong organizational and time management skills
Ability to maintain confidentiality and handle sensitive client information in compliance with HIPAA
Basic proficiency in Microsoft Office (Word, Excel, Outlook) and data entry systems
Strong communication skills, both verbal and written
Bilingual/ bicultural (Preferred)
Ability to work in a fast-paced behavioral health setting and support multiple staff and programs
Physical Requirements: Ability to sit, stand, and walk for extended periods, ability to lift and carry up to 20 pounds (files, office supplies)
Ability to use office equipment (computer, copier, phone system) for prolonged periods
Occasional movement within the facility to support staff and client flow
Work Experience Skills Developed:
Assist with preparation of reports, correspondence, and program materials
Support coordination of meetings, training, and community events (e.g., preparing materials, setting up space) Assist with outreach efforts by preparing flyers, packets, and resource materials for community distribution
Answer, screen, and route incoming calls; respond to general inquiries and provide accurate information
Perform data entry and maintain accurate client records in electronic health record (EHR) systems and internal databases
Support client intake processes, including assisting with forms, verifying documentation, and coordinating with program staff
Scan, file, and organize client and program documents in accordance with confidentiality and compliance standards (HIPAA)
Location:
12966 Euclid St, Ste #495, Garden Grove, CA 92840
Hours of Operation:
Monday - Friday 8 am – 6 pm (Preferred Schedule)ards (HIPAA)
This opportunity is available to WIOA participants only.
To enroll in the program or inquire about services, please complete the Career Services Interest and Eligibility Assessment by scanning the QR Code or contacting OC Workforce Solutions at (866) 500-6587 or info@ocworkforcesolutions.com.
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (866) 500-6587. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.