Location | Education Required | Hours | Experience Required | # of Openings | Salary |
|---|---|---|---|---|---|
Virtual | None | 15-30 per week | None | 1 | $17/hour |
*Please note in the event of a permanent placement, the $17/hour rate is not guaranteed.
Job Summary:
Orange County United Way is currently seeking a skill-based candidate. The skill-based candidates will be responsible for assisting with managing and maintaining the records in the 211OC resource databases, while ensuring accuracy, up to date and consistent information is maintained. The ideal availability is Monday-Friday, 9:00 am-4:00 pm.
Essential Job Duties:
Manage and develop expertise of the 211OC resource databases and all front-end, back
end and administrative features
Maintain and ensure integrity of records in the resource databases
Initiate organization information updates in the 211OC resource databases and follow up on requests with agency directors and managers
Work with the Resource Department team on various projects
Requirements/Qualifications:
Background check required
Excellent written and verbal communication skills
Professional telephone etiquette
Multitasking
Customer service experience helpful
Professional demeanor
Active listening
Work Experience Skills Developed:
Manage and develop expertise of the 211OC resource databases and all front-end, back-end and administrative features
Maintain and ensure integrity of records in the resource databases
Initiate organization information updates in the 211OC resource databases and follow up on requests with agency directors and managers.
Enhanced written and verbal communication skills through interactions with colleagues and stakeholders
Professional telephone etiquette enhanced through handling inquiries and requests effectively
Development of customer service skills, including addressing inquiries and concerns professionally
Active listening skills sharpened through attentive communication with team members and stakeholders
Hours of Operation:
Position works Monday – Friday 9 am – 4 pm.
Candidate’s schedule will be determined based on availability during those days/hours.
This opportunity is available to WIOA participants only.
To enroll in the program or inquire about services, please complete the Career Services Interest and Eligibility Assessment by scanning the QR Code or contacting OC Workforce Solutions at (866) 500-6587 or info@ocworkforcesolutions.com.
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.
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